Ford Compensating ‘Mustang’ Mach-E Buyers for Late Deliveries


Ford Mustang Mach-E buyers will be receiving monetary compensation for delivery delays the automaker has attributed to enhanced quality checks. While we’re inclined to believe it may also have something to do with production troubles, nobody should be upset that an automaker is giving their new EV another inspection or two — especially after the botched launches we’ve seen from other manufacturers.

But customers annoyed by the wait will be pleased to know that they’ll be eligible for free 250 kWh fast charging and $1,000 in cash. All you need to do is make sure you’re signed up for its data services…

According to the Mach-E Club forum, Ford issued an email to individuals who had to wait for their Mach-E indicating that they might be in for some compensation. The free charging comes courtesy of Volkswagen subsidiary Electrify America while the cash seems to be coming directly out of Ford’s pocket.

However interested parties will need to download the FordPass app and make sure they’re connected to the internet and enrolled in the program. From there, all they need to do is access Connected Services to get some electricity on the house. It seems like a rather nice solution and an effective way of apologizing. Though it also seems a good way to get customers into using the connected features of their car and Ford said some customers might need to contact the company directly if they want the $1,000.

From Ford:

Thank you for putting your trust in Ford Motor Company and for taking the first step toward an electrified future, with the order of your Mustang Mach-E. We are all so excited to have you as a customer and believe you deserve an excellent shopping and ownership experience.

This is why we want to take a moment to update you on some of the challenges we’ve faced in meeting demand and delivery timing for the Mustang Mach-E. We continue to build and ship vehicles every day, but we’re doing so with a meticulous attention to detail and dedication to quality. Your vehicle timing was impacted by more than one of these quality checks.

We know you are anxious to get driving and experience the 0-60 thrills, zero emissions and more from the Mustang Mach-E. Because we believe that customers should be treated like family, we are providing you a $1000 private offer on your Mustang Mach-E at time of delivery at your Ford dealership. Your dealer is aware of this unique offer. If you have already taken delivery, you can contact Ford at the number listed below to claim this offer. We are also providing you an additional 250 kWh of complimentary DC fast charging on us.

One thing we noticed was Ford once again hinting that the FordPass Charging Network would require some kind of subscription separate from charging. Signing up to the company’s connected services automatically gives you two years’ worth of free access, acknowledging that other years won’t be on the house. Of course, the real cost for the convenience of using the system is the vast amount of data sharing that’s entailed. But you’ll have to be the one that decides how much of your information you’re comfortable with Ford accessing if the added functionality is worth the sacrifice in privacy.

[Image: Ford Motor Co.]


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