Tesla Sued Over Supercharging Fees, Broken Promises


Tesla is being sued in California by an owner that’s claiming the automaker broke its promise of a lifetime of free charging after it started imposing fees upon people who allowed their cars to sit at stations for too long. For those of you that don’t recall, Tesla began rolling out its Supercharger network in 2012 and promised unlimited free charging as a way to entice early adopters. While it doesn’t pertain to all vehicles and has existed in various incarnations, gratis electricity was available on most properly equipped Model S and Model X purchased by 2016. But the deal has existed in various incarnations through 2020 and has been confusing customers almost as much as the apparently bogus self-driving suite.

As the brand became more popular, you’d start seeing Tesla owners populating Supercharging stations in greater numbers and chattering about their interests. Unfortunately, those extended diatribes on the merits of TEDx and spending a fortune on minimalist interior home design resulted in stations being occupied but going unused. To discourage this Tesla began imposing fines in 2016, noting that it hoped never to make money on the updated arrangement.

This is what encouraged Kevin Shenkman to sue the automaker in California state court. According to Bloomberg, Shenkman is attempting to represent all early Tesla adopters in the suit and would like the company to stop the practice of imposing charging fees. He’s also seeking punitive damages for what he believes is the company going back on its word and reimbursement for anyone who was promised free charging and had to pay a fine.

Alameda County court documents allege that Tesla’s often come into effect swiftly after the vehicle has accumulated its full charge, allotting an insufficient period for a driver to return to the car. While that wouldn’t be too bad if you only had to walk away for a couple of minutes, Tesla owners might have to leave the car alone for an hour to recoup the maximum amount of electricity. Meanwhile, the company offers a feature that allows motorists to check the status of proprietary charging stalls in advance with a fair degree of accuracy.

Loitering fees come into play instantly and tack on anywhere from fifty cents to a dollar per minute, depending on how full the station happens to be. If you manage to move the car within the first five minutes, all charges are supposed to be nullified.

Considering all of the above, it seems as though both the company and the customer should be able to navigate the issue without entering into a legal battle. If you’re keeping tabs on your vehicle, you should be able to get it unplugged within five minutes. Of course, Tesla probably doesn’t need to be charging people 50 cents a minute for letting their car linger in an otherwise empty lot.

Of course, Shenkman is claiming this is a matter of principle and effectively accusing the automaker of lying to its customers since it’s effectively barring people from free charging if they think the “congestion fees” are out of whack.

“To compound the matter, when a customer, such as plaintiff, who has been promised free Supercharging for life, refuses to pay such ‘Supercharger fees,’ Tesla cuts off Supercharging access entirely, thus disabling a feature for which customers paid thousands of dollars extra to obtain,” Shenkman told the court.

This isn’t the first time something like this has happened either. Tesla was previously been chided by independent repair shops and owners for digitally stripping vehicles of content after they hit the secondhand market. Despite the original owners having paid for things like Full-Self Driving (FSD) and Autopilot, the company decided that those items didn’t necessarily need to be carried over to subsequent owners — despite its own customer service department saying otherwise.

But it would be a mistake to target Tesla exclusively. These are trends that are becoming increasingly commonplace with manufacturers and are likely to accelerate as over-the-air updates and data sharing become ubiquitous features of the modern automobile. If you’re not interested in having carmakers charge you to digitally unlock features already installed in your vehicle (likely via subscription fees) or hit you with punitive fines for living your vehicle somewhere, you might want to make your voice heard or get ready for a lifetime of buying increasingly ancient vehicles.

Ah, the marvels of automotive connectivity. Unparalleled convenience all focused in a way that burdens the customer.

[Image: Welcomia/Shutterstock]

Source link